Terms & Conditions

Website Use

You may use this website for lawful purposes and in accordance with these Terms.

• Do not use the website for unlawful, fraudulent or abusive purposes.

• Do not attempt to gain unauthorised access to the website, its systems or another user’s information.

• Do not interfere with the security, availability or normal operation of the website.

• Do not introduce malicious code, files or other harmful material.

• Do not reproduce or use website content in a way that infringes our rights or the rights of others.

Products and Product Information

We aim to provide accurate information about our products, including descriptions, images, packaging and product characteristics. Product images are provided for general illustration and may not always show the exact packaging or presentation supplied.

Natural agricultural products may have reasonable variations in appearance, colour, aroma or other characteristics. Such variations do not necessarily indicate a product defect.

Where product information is provided for a particular market, application or purpose, customers should review the relevant product information and contact us if further clarification is required.

Product Availability

Products displayed on the website may not always be available for immediate purchase. We reserve the right to limit quantities, discontinue products or change product availability without prior notice.

For wholesale, bulk or export requirements, availability, quantities, specifications and commercial terms may be confirmed separately before an order is accepted.

Prices and Charges

Prices displayed on the website are those shown at the time of purchase and may be changed from time to time.

Depending on the order and destination, additional charges may apply, including delivery charges, customs duties, taxes, import charges or other charges imposed by the destination country or relevant authorities.

For wholesale, bulk and export transactions, pricing and other commercial charges may be agreed separately in writing.

Orders and Order Acceptance

Submitting an order through the website constitutes a request to purchase the selected products. An order is not necessarily accepted merely because it has been submitted.

We may contact you if information is incomplete, a product is unavailable, a payment issue arises, delivery cannot be arranged, or clarification is required before the order can be accepted.

Where an order cannot be fulfilled, we will take appropriate steps regarding any payment already made in accordance with the applicable circumstances and our Refund Policy.

For business, wholesale and export orders, an order may be subject to separate confirmation of product specifications, quantities, pricing, payment terms, delivery arrangements and other commercial conditions.

Payments

Payments must be made using the payment method or payment arrangements made available for the relevant order.

Where payment is processed by a third-party payment provider, that provider may apply its own terms and conditions and privacy policy.

An order may not be processed or released for delivery until any required payment or payment confirmation has been received, subject to the agreed commercial terms.

For wholesale and export transactions, payment arrangements may be agreed separately between the parties.

Wholesale, Bulk and Export Orders

Pussalla Cinnamon serves consumer customers as well as local and international business customers. Wholesale, bulk and export orders may involve requirements that differ from standard consumer orders.

• Product quantities or specifications may be agreed separately.

• Pricing and payment terms may be agreed in writing.

• Delivery arrangements may be agreed according to the destination and order requirements.

• Customisation or private-labelling requirements may be subject to separate written confirmation.

• Export documentation, customs requirements and other destination-specific requirements may need to be addressed before shipment.

Unless expressly agreed otherwise in writing, these Terms do not create an obligation for Pussalla Cinnamon to accept any particular wholesale, bulk or export order.

Shipping and Delivery

Shipping and delivery arrangements are governed by our separate Shipping Policy, which forms part of the website’s terms for applicable orders.

The Shipping Policy explains matters such as order processing, delivery locations, shipping charges, international delivery, customs and import charges, delivery problems and other shipping-related matters.

See the Shipping Policy for the applicable details.

For wholesale, bulk and export orders, delivery arrangements may also be agreed separately in writing.

Cancellations, Returns and Refunds

Cancellations, returns and refunds are governed by our separate Refund Policy.

The Refund Policy explains the circumstances and process for cancellations, returns, damaged or incorrect products, quality issues and refunds.

See the Refund Policy for the applicable details.

Nothing in these Terms or the Refund Policy is intended to exclude, restrict or replace any mandatory consumer rights that apply to a customer under the law applicable to that customer or transaction.

Consumer Rights and Applicable Law

If you are purchasing as a consumer, you may have mandatory rights under the laws of the country or region in which you live or where the transaction is legally protected. These rights may apply in addition to the rights described in our Refund Policy.

Where applicable law provides consumers with mandatory rights relating to cancellation, withdrawal, refunds, delivery, conformity, warranties or other consumer protections, those rights will apply to the extent required by law.

In particular, certain EU and UK distance-selling rules can provide consumers with statutory cancellation or withdrawal rights and other protections. Whether those rules apply depends on the circumstances of the transaction and the applicable law. We do not intend these Terms to remove rights that cannot lawfully be excluded.

For business-to-business transactions, including wholesale and export transactions, the agreed commercial terms and applicable business-to-business law may differ from consumer protections.

Customer Responsibilities

When placing an order or submitting information to us, you are responsible for providing accurate and complete information.

• Providing a correct name, contact details and delivery information.

• Reviewing product information before purchase.

• Ensuring that the products selected are suitable for your intended use.

• Providing accurate information required for business, wholesale or export orders.

• Complying with applicable laws and import requirements when purchasing or importing products.

Business Enquiries and Communications

Information submitted through contact forms, wholesale enquiries, export enquiries or other business communications may be used to respond to the enquiry and manage the related business relationship in accordance with our Privacy Policy.

Submitting an enquiry does not create a binding purchase agreement unless and until the relevant commercial arrangement is accepted or agreed.

Intellectual Property

Unless otherwise stated, the website and its content, including text, photographs, graphics, logos, product presentation, designs and other materials, are owned by or licensed to Pussalla Cinnamon and are protected by applicable intellectual property laws.

You may view and use the website for its intended purpose. You may not reproduce, modify, distribute, publish, commercially exploit or otherwise use our content without appropriate permission, except where such use is permitted by law.

Third-Party Services and Links

The website may use or link to third-party services, including payment, delivery, analytics, technology or external websites.

Third-party services are governed by their own terms and policies. We are not responsible for the content, availability, security or practices of third-party websites or services, except to the extent responsibility cannot lawfully be excluded.

Website Availability and Information

We aim to keep the website available and information reasonably accurate, but we do not guarantee that the website will always be available, uninterrupted, error-free or free from technical issues.

Website content may be updated or changed from time to time. We may correct errors, update product information or make changes to the website without prior notice where appropriate.

Liability

To the extent permitted by applicable law, Pussalla Cinnamon will not be responsible for indirect or consequential losses arising from use of the website or matters outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited under applicable consumer protection or other mandatory law.

Nothing in these Terms affects any mandatory rights or remedies available to consumers under applicable law.

Events Beyond Our Control

We will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control, including natural disasters, severe weather, epidemic or pandemic events, transport disruption, supply-chain disruption, labour disruption, government action, changes in law, civil disturbance, war or similar events.

Where such an event affects an order, we will take reasonable steps to communicate relevant information and address the order in accordance with applicable law and the circumstances.

Privacy

Personal information collected through the website or in connection with orders and enquiries is handled in accordance with our Privacy Policy.

See the Privacy Policy for information about the personal information we collect, how we use it, cookies and similar technologies, international data transfers and applicable privacy rights.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, products, services, business practices or legal requirements.

The updated Terms will be published on the website with the revised “Last Updated” date. Changes will generally apply from the date they are published, unless applicable law requires otherwise.

Terms that applied to an order already accepted by us will not be changed retrospectively in a way that removes rights or obligations that have already arisen, except where required or permitted by law.

Governing Law and Jurisdiction

These Terms are governed by the laws of Sri Lanka, subject to any mandatory consumer protection or other legal rights that apply to a particular customer or transaction and cannot lawfully be excluded.

For business-to-business transactions, the parties may agree additional contractual terms concerning governing law, jurisdiction and dispute resolution.

Where mandatory law gives a consumer the right to bring a claim in another jurisdiction or provides protections that cannot be overridden by a choice of law, those rights will remain unaffected.